Placing Holds

Placing Holds

Holds

Customers with a valid Milton Public Library card may reserve an item that someone else is currently borrowing. This is referred to as placing an item on “hold.”  When you place a hold on an item, it will be saved for you when it becomes available. You can place a hold:

  1. If all copies of an item are currently unavailable
  2. To pick the item up at another branch
  3. To reserve the item at its current location

When the item is available, we will phone or email you. Upon notification that a reserve is available, patrons have seven days (branch open days) to pick up the item. eBook users have three to download their hold. An automatic borrowing option that checks out the copy as soon as it becomes available is available for eBook users.

  1. To avoid $1 fine, collect or cancel your hold before the pickup date.
  2. You can hold up to 50 items at one time. All holds will automatically expire after two years.
  3. The frequent flyers (Books and DVDs ) are not available for holds

Expired Holds

Patrons are charged $1 in cases they are unable to collect their holds on or before the pickup date. To avoid $1 fine, collect or cancel your hold before the pickup date..

Cancel Holds

  1. Canceling a hold deletes your request for the item and removes you from your position in the waiting list
  2. The action of canceling a hold can't be undone
  3. You can cancel a hold at any time - when you are on the waiting list, when the hold is in transit, or when the hold is available for pickup
  4. When your hold is ready for pickup, you have seven days to pick it up or cancel it. If you're not going to be able to pick up your hold, you must cancel it before 9:00 p.m. on the expiry date to avoid the Holds Not Picked Up fine

Freeze Holds

  1. Setting a hold to freeze is a way to tell the library you don't want it delivered yet, even if a copy is available
  2. Holds can only be frozen when they are in your "Hold" list. Once a hold is in transit or ready for pickup, you no longer have the option to set it to freeze it
  3. You will keep moving up on the waiting list during the time your hold is freeze
  4. You will not lose your place in line and you will continue to move up on the waiting list during the time your hold is frozen

Manage Holds

You can manage your holds through “My Account.” In your Hold List, select the hold you want to manage.


Change a hold's pickup location

  1. If you change your mind about where you want to pick up your hold, you can change the pickup location in your account
  2. You can only change the pickup location for holds in your "Hold" list. Once a hold is in transit or ready for pickup, you need to contact the branch to have it sent to another location
  3. You can pick up holds at any of the library's three branches.
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Don't miss your holds

  1. When one of your holds is ready for pickup, the library will notify you by email or telephone
  2. You can manage your notification settings online or speak to staff at your branch
  3. A $1.00 fine will be charged for every hold that you do not pick up or cancel before the expiry date